# Troubleshooting `coder ping ` will ping the workspace agent and print diagnostics on the state of the connection. These diagnostics are created by inspecting both the client and agent network configurations, and provide insights into why a direct connection may be impeded, or why the quality of one might be degraded. The `-v/--verbose` flag can be appended to the command to print client debug logs. ```console $ coder ping dev pong from workspace proxied via DERP(Council Bluffs, Iowa) in 42ms pong from workspace proxied via DERP(Council Bluffs, Iowa) in 41ms pong from workspace proxied via DERP(Council Bluffs, Iowa) in 39ms ✔ preferred DERP region: 999 (Council Bluffs, Iowa) ✔ sent local data to Coder networking coordinator ✔ received remote agent data from Coder networking coordinator preferred DERP region: 999 (Council Bluffs, Iowa) endpoints: x.x.x.x:46433, x.x.x.x:46433, x.x.x.x:46433 ✔ Wireguard handshake 11s ago ❗ You are connected via a DERP relay, not directly (p2p) Possible client-side issues with direct connection: - Network interface utun0 has MTU 1280, (less than 1378), which may degrade the quality of direct connections Possible agent-side issues with direct connection: - Agent is potentially behind a hard NAT, as multiple endpoints were retrieved from different STUN servers - Agent IP address is within an AWS range (AWS uses hard NAT) ``` ## Common Problems with Direct Connections ### Disabled Deployment-wide Direct connections can be disabled at the deployment level by setting the `CODER_BLOCK_DIRECT` environment variable or the `--block-direct-connections` flag on the server. When set, this will be reflected in the output of `coder ping`. ### UDP Blocked Some corporate firewalls block UDP traffic. Direct connections require UDP traffic to be allowed between the client and agent, as well as between the client/agent and STUN servers in most cases. `coder ping` will indicate if either the Coder agent or client had issues sending or receiving UDP packets to STUN servers. If this is the case, you may need to add exceptions to the firewall to allow UDP for Coder workspaces, clients, and STUN servers. ### Endpoint-Dependent NAT (Hard NAT) Hard NATs prevent public endpoints gathered from STUN servers from being used by the peer to establish a direct connection. Typically, if only one side of the connection is behind a hard NAT, direct connections can still be established easily. However, if both sides are behind hard NATs, direct connections may take longer to establish or may not be possible at all. `coder ping` will indicate if it's possible the client or agent is behind a hard NAT. Learn more about [STUN and NAT](https://coder.com/docs/admin/networking/stun.md). ### No STUN Servers If there are no STUN servers available within a deployment's DERP MAP, direct connections may not be possible. Notable exceptions are if the client and agent are on the same network, or if either is able to use UPnP instead of STUN to resolve the public IP of the other. `coder ping` will indicate if no STUN servers were found. ### Endpoint Firewalls Direct connections may also be impeded if one side is behind a hard NAT and the other is running a firewall that blocks ingress traffic from unknown 5-tuples (Protocol, Source IP, Source Port, Destination IP, Destination Port). If this is suspected, you may need to add an exception for Coder to the firewall, or reconfigure the hard NAT. ### VPNs If a VPN is the default route for all IP traffic, it may interfere with the ability for clients and agents to form direct connections. This happens if the NAT does not permit traffic to be ['hairpinned'](https://coder.com/docs/admin/networking/stun.md#3-direct-connections-with-vpn-and-nat-hairpinning) from the public IP address of the NAT (determined via STUN) to the internal IP address of the agent. If this is the case, you may need to add exceptions to the VPN for Coder, modify the NAT configuration, or deploy an internal STUN server. ### Low MTU If a network interface on the side of either the client or agent has an MTU smaller than 1378, any direct connections form may have degraded quality or might hang entirely. Use `coder ping` to check for MTU issues, as it inspects network interfaces on both the client and the workspace agent: ```console $ coder ping my-workspace ... Possible client-side issues with direct connection: - Network interface utun0 has MTU 1280 (less than 1378), which may degrade the quality of direct connections or render them unusable. ``` If another interface cannot be used, and the MTU cannot be changed, you should disable direct connections and relay all traffic via DERP instead, which will not be affected by the low MTU. To disable direct connections, set the [`--block-direct-connections`](https://coder.com/docs/reference/cli/server.md#--block-direct-connections) flag or `CODER_BLOCK_DIRECT` environment variable on the Coder server. ## Throughput The `coder speedtest ` command measures the throughput between the client and the workspace agent. ```console $ coder speedtest workspace 29ms via coder Starting a 5s download test... INTERVAL TRANSFER BANDWIDTH 0.00-1.00 sec 630.7840 MBits 630.7404 Mbits/sec 1.00-2.00 sec 913.9200 MBits 913.8106 Mbits/sec 2.00-3.00 sec 943.1040 MBits 943.0399 Mbits/sec 3.00-4.00 sec 933.3760 MBits 933.2143 Mbits/sec 4.00-5.00 sec 848.8960 MBits 848.7019 Mbits/sec 5.00-5.02 sec 13.5680 MBits 828.8189 Mbits/sec ---------------------------------------------------- 0.00-5.02 sec 4283.6480 MBits 853.8217 Mbits/sec ```