Camilla Lever

Head of Talent and HR

<p>At our last team offsite we held a Hackathon. Here is my project: Pulse surveys that use AI to summarize anonymous feedback.</p>

<h2>What is a pulse survey?</h2>

<p>A pulse survey is intended to help a business understand the organizational health and obstacles that employees may be facing. Separate from a performance review, pulse surveys are shorter (usually three to five questions) and are sent on a more frequent cadence, weekly, monthly, or quarterly. </p>

<h2>Should pulse surveys be anonymous?</h2>

<p>The age-old debate is whether or not pulse surveys should be anonymous. We chose to make ours anonymous to increase the response rate and we feel that anonymity encourages employees to be more honest about issues and not sugarcoat things.</p>

<h2>Why not use an employee engagement platform?</h2>

<p><strong>TLDR: We are <del>cheap</del> mindful of spend, and have tool fatigue</strong></p>

<p>I have spent years testing various HR tools that promise to help with engagement, metric tracking, and automation and will assist in organically building a feedback culture. While these tools are impressive and sound great, our employees are tired of having another tool, another login, and another distraction to their day. Not to mention, they cost a lot of money! </p>

<h2>How does Coder conduct pulse surveys?</h2>

<p>We communicate through Gmail, Slack, and Notion. Our goal was to find a way to make a quick, anonymous, and painless pulse survey <strong>using our existing tools</strong>. We also wanted to ensure that everyone in the company would have complete access to the results at all times, in real-time. </p>

<h3>The set-up:</h3>

<aside>
🔎 Stack: Zapier → Google Forms → OpenAI → Notion
</aside>

<p><strong>Monthly, employees are sent this pulse survey through Google forms to complete.</strong> </p>


<p><strong>Using Zapier, we connected OpenAI to summarize the feedback and omit any names mentioned. Our prompt to OpenAI was:</strong></p>


<p>*<em>The last action in Zapier is to take the OpenAI summary and send it to our Pulse Survey Hub database in Notion.</em></p>


<h3>How are results shared?</h3>

<p>Results are openly shared in our Notion main hub teamspace for everyone to review. </p>

<ul>
<li>Note that only the summary and timestamp are shared</li>
<li>Our Google Form setting does not collect email addresses</li>
</ul>


At our last team offsite we held a Hackathon. Here is my project: Pulse surveys that use AI to truly make them anonymous. 

How Coder uses AI for pulse surveys

Erik Bledsoe

Technical Writer

Katie Horne

<p>When the COVID-19 pandemic hit, we had just moved into our new office space. We went from trying to remember where the plates were to trying to ensure that all of our employees had everything they needed to work from home productively, comfortably, and safely for an unknown period. We needed new Zoom licenses, new equipment, and to address what seemed to be hundreds of other details.</p>

<p>We were also in the final stages of securing our Series B funding.</p>

<p>These events put our core beliefs and company culture to the test. </p>

<h2>From a Centralized Office to a Distributed Workforce</h2>

<p>The three founders of Coder met online when they were 13. The three founded Coder from their bedrooms, thousands of miles apart. As the concept solidified, they were very passionate about having a home base. That&#39;s why they all moved from three different parts of the world to Austin to create Coder. They had researched and visited several other cities, but Austin offered the resources and culture essential for a tech startup as well and having an overall good vibe. Austin felt like home for Coder.</p>

<p>From the earliest days, we&#39;ve worked to create a culture that is both fun yet serious, hard-working yet laid back, and collaborative yet capable of letting each individual shine. Despite our status as a startup, we&#39;re slow to fill open positions because we are looking for fit and ability to contribute to that culture in addition to the skillset needed for the job.</p>

<p>To that end, we felt strongly that being in Austin was essential -- we wanted people who were Austin-based or were willing to relocate. To us, our physical office seemed vital to maintaining that culture. Conversations, both work-related and personal, happened in the kitchen, in the conference rooms, and even over Slack despite the fact that the participants were sitting next to each other.</p>

<p>As with so many other startups, we spent so much time working that our social and work interactions mingled freely. We would leave the office as a group for planned social outings together. It’s cliche, but we felt like family.</p>

<p>Then came COVID.</p>

<p>The founders and our team worked hard to develop a strategy for maintaining the Coder culture and the bonds we&#39;d developed. We turned afternoon social outings into virtual golf tournaments. We started a daily Good Morning Coffee Chat over Zoom to start the day. We took our in-person watercooler conversations to Slack. It took a while, but we adjusted to the new normal and we were thrilled to see that the culture we worked so hard to build survived the transition.</p>

<p>We were still Coder, just distributed.</p>

<h2>Growing Our Distributed Team</h2>

<p>On April 15, we announced that we had received Series B funding. This meant that we had both the resources and the mandate to grow our team.</p>

<p>Our first hires afterward were Austin-based, but (like the rest of us) would be working remotely until we could return to the office.</p>

<p>As more and more people joined the Coder team, we quickly realized that the culture we developed was strong enough that it could thrive even without the initial interactions in the office. So, we decided to be more open to fully remote employees for our next hires, and we cast the widest recruitment net to date.</p>

<p>The effects were instantaneous and dramatic, especially when it came to attracting a more diverse applicant pool, especially for our technical positions.</p>

<h2>How Our Diverse Workforce Changed Coder for the Better</h2>

<p>The challenges many tech companies face when it comes to recruiting and maintaining a diverse workforce are well-documented and do not need to be rehashed here.</p>

<p>However, we feel that Coder has several advantages in terms of attracting and retaining such candidates. Our founders have impressed upon me, as the Head of HR, their desire to have a diverse workforce. &quot;With diversity comes new ideas, and with unity, those ideas turn into a better reality,&quot; says co-founder John Andrew Entwistle. We are a small, young company that&#39;s free from the baggage of the past&#39;s intolerant actions and policies; instead, we focus on implementing policies that reflect the different needs of our employees. Our parental leave policy, for instance, goes well above the federally mandated requirement by providing paid leave because we understand that starting or adding to a family is stressful enough without having to worry about reduced income as well.</p>

<p>Over time, our morning catch-up calls began to look and sound different. The faces revealed a wider range of ages and the accents were more varied. The discussions themselves have changed, reflecting the variety of lived experiences of our team.</p>

<p>And, as we learn more about our coworkers, we are discovering the many faces that diversity can take, many of which are not immediately obvious.</p>

<p>A few months ago, we created an open Slack channel focused on diversity, with nearly half of the company joining voluntarily. We ask questions, share news, and discuss ideas for raising awareness across the company (for example, what is Coder doing when it comes to providing accessible design?). We don&#39;t want to just talk about these issues, however, so we are actively implementing programs that began as discussions on the channel.</p>

<p>The thing about diversity is that once it is recognized and embraced, it has a way of becoming ingrained in all that we do as a company. We planted the seeds early by defining what we wanted Coder culture to be. However, our initial thoughts on how to make this happen — being in the same place — changed, and with that, we saw an increase in diversity and a strengthening, not a weakening, of our company as a whole.</p>


Becoming a remote-based company strengthened our culture

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